Customer Service – A Single Point Of Contact And Accountability

When it comes to service, our UK energy supply customers receive high levels of hands-on support.

For example, we appoint a dedicated Customer Relationship Manager for each account. This individual, who combines service delivery expertise with extensive experience of the energy sector and knowledge of your business, looks after the day-to-day running of your account.

This includes answering questions, dealing with issues as they arise, and handling site-specific queries. Having their direct line number means you can always make contact fast.

Implementation

For energy supply customers with more complex portfolios we also provide dedicated Project Managers to enable effective transfer and installation activity. This includes managing meter installs, with all issues and queries taken through to resolution, plus regular updates that ensure you are fully aware of progress. Updates are provided through various methods depending on your requirements, including electronic reports, conference calls and face-to-face meetings.