Service Delivery – A Single Point Of Contact And Accountability

When it comes to service, our Partners and their own customers receive the highest levels of hands-on support.

For example, we appoint a dedicated Partner Manager who looks after the day-to-day running of your relationship with IMServ. This individual combines service delivery expertise with deep experience of the energy sector and knowledge of your business

Their role includes answering questions, dealing with issues as they arise, and handling client or site-specific queries. Having their direct line number means you can always make contact fast.

Implementation

Our dedicated Partner Channel and Customer Services team work alongside you to deal with enquiries and handle any issues, managing their progression to resolution. This includes logging queries and keeping you updated on progress.

For Partners with more complex client and energy portfolios we can also provide dedicated Project Managers to enable effective transfer and installation activity. This includes managing meter installs, with all issues and queries taken through to resolution, plus regular updates that ensure you are fully aware of progress. Updates are provided through various methods depending on your requirements, including electronic reports, conference calls and face-to-face meetings.